Keeping your data safe
What the terms mean
In this policy, “User” means a person who has signed up and is registered with Airkab UK for the use or potential use of the Service; “Partner” means the party having responsibility for the driving transportation service; “Driver” means the person who is an employee or business partner of, or otherwise retained by the Partner and who provides the ride to the User; ‘Vehicle’ means a vehicle that is owned and/or used by a Partner to provide the ride or to provide other services.
Data you provide to us
What we do with your data
When you use our Application, we process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to ensure the Application works properly on your device, to resolve technical difficulties and to provide you with the correct and most up to date version of the Application and to make it work even better.
When you use the Airkab Application through your mobile device, and only if you have consented to this, we will track your geo-location information on a real time basis only. We use this information to allow you to see what Drivers in your area are close to your location, set your pick up location and send it to the requested Driver, and to see the requested Driver approaching on a map in real time. We may also use this real-time geo-location information to address user or driver support, technical, or business issues that may arise in the course of your use of the Application. If you contact Airkab customer service while on a ride, and it is necessary to use your real-time geo-location information to address your question, our support personnel will seek your consent before consulting your real-time geo-location. In addition, it is your choice to use some of the features of the App during the ride, for example, ‘Share my Ride’ will allow you to share your geo-location information with those persons with whom you choose to share such information. You can also decide to share your estimated time of arrival (ETA) with one of your contacts. In that case the Airkab Application will automatically send your contact a one-time text message from your contact list informing him or her of your ETA. If you do not consent to the tracking of your geo-location, you will still be able to use the basic features of the Application. You may at any time withdraw your consent in your Airkab account.
Alternatively, the geo-location tracker can be switched off at the device level temporarily. Your mobile device informs you when geo-location is tracked by displaying the GPS arrow icon. If you are traveling in a Vehicle, we will collect the Driver’s geo-location information from the Driver’s mobile device. Because you are travelling in the Vehicle, this means we will also indirectly receive your location information. This information is necessary to calculate your fare, send you a receipt showing the route of the ride, allow you to view your trip history in your Airkab account, and handle complaints from you or Drivers. We may also use the Driver’s geo-location information in an anonymised form with many other Users’ information in order to generate statistical information and management information and to provide you with increased Application functionality.
When you request transportation via the Airkab Application, we provide your first name or last name to the Driver/Partner who accepts your request for transportation so that the Driver may contact and find you. If you choose to upload a photo to your Airkab account, your photo will be viewable by the Driver who is picking you up so that the Driver is able to confirm your identity. You may remove or replace your photo at any time by logging into your account on the Website, but obviously we ask that the photo is yours and is a photo of you.
If you have requested a ride through the Website or the Application, from the time that your ride request is accepted by the Driver until you reach your destination, you and the Driver will have the ability to contact each other, via the mobile phone used to request the ride. During that time and only if you have consented we will send you push notifications to your mobile phone to let you know if the Driver is on his way to your location and again when he has arrived at your location. To send you push notifications we will process your telephone number. If you do not want to receive push notifications you can always withdraw your consent by changing your settings via the settings page of your mobile telephone.
What our Website does
When you visit our Website, our website software receives technical data such as your IP-address, visited webpages within the Website, the type of internet browser you use, how long you are on our Website, and previous/next visited websites, which enables the Website to operate properly. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you better service. This technical data is used to keep the Website operating optimally, and to aid in dealing with technical faults should they arise, as well as to make the Website easier to use.
Security systems – keeping your data safe
Airkab uses suitable technical and organizational security measures against loss or unlawful use of your personal data. Your personal data is retained securely within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where the data is stored. However, while we use high quality encryption technology, no security system is impenetrable. We are confident that our system is secure, but we cannot absolutely guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Airkab is at your own risk. We recommend that you do not disclose your password to anyone.
Airkab may also collect data in forms that do not, on their own, permit direct identification of any specific person. We may collect, use, transfer, and disclose non-personal information for any purpose. Examples of this sort of information include occupations, language, post codes and locations. We collect this so that we can understand what you the customer want from us, so that we can improve our products, advertising and services. We may collect data about how our Website and the Application are used, for the same reasons. If for any reason we do combine non-personal data with personal information then this combined data will be treated as personal information for as long as it remains combined, with all the protections we provide for personal data.
Airkab cares about the safety of children. Because our Service is not intended for use by children under 18, they are not allowed to register with us or use the Service, or to provide personal data. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.
Payment and contact data
When you register as a User, we will ask for your credit card details. This information is provided to one of our authorised and PCI compliant payment processing providers in order to process payments for your requests or rides. Airkab itself DOES NOT collect or store your full credit/debit card information and only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number and your post code. We use this information to prevent fraud.
In cases when a Customer requests a chargeback the Company reserves the right to provide Customer’s personal information and reported trip information to the payment gateway provider including, but not limited to, the Customer’s name, credit card transaction details, phone number, picture, driver’s information, pickup and drop off locations, timestamps of the trip, GPS track of the trip, total duration and distance, trip cost, and any other order details passed through the app.
Airkab may use your contact details to send you general updates regarding Airkab news, special offers and promotions. You may at all times opt-out of receiving these updates through the Website.
If you choose to use our referral feature in the Application to tell a friend about our Service, you will be prompted to enter your friend’s email address or mobile phone number or log into your preferred social network. If you decide to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. We do not store your friend’s data.
We may employ outside companies and individuals to assist or to provide the Service on our behalf, to process payments, provide customer support, provide geo-location information to our Drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, web analytics, database management and improvement of the Website’s features) or to assist us in analysing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. Airkab UK will disclose your personal data to the extent that this is legally required or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.
Subject to the above, Airkab does not disclose any personal information that could identify you to any third party outside Airkab and its associates and Service providers. Airkab can use data based on your personal data in an anonymised and aggregate form in order to identify which features of the Service are used most, to analyse how the Service is used and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics, but without revealing anything that might identify any individual User.